Sophie Miller is a Lead Dog Walker & Pet Care Specialist at Pet Route. She creates safe, engaging, and personalized outdoor routines that help dogs feel active, comfortable, and cared for.

Areas of Expertise Personalized dog walks · Active dog routines · Pet sitting · Outdoor safety · Owner care instructions

Professional Experience: Sophie has hands-on experience caring for dogs with different personalities, activity levels, and daily routines. From energetic young dogs who need structured movement to senior dogs who benefit from a calmer pace, she adapts every visit to the pet’s individual needs.

Education & Training: Sophie completed internal Pet Route training in dog-walking safety, leash handling, basic pet behavior observation, visit reporting, and individualized care planning. She follows Pet Route safety standards and carefully reviews every owner’s instructions before a visit.

Recognition: Sophie is recognized within the Pet Route team for her calm presence, dependable care, and thoughtful attention to each dog’s comfort, routine, and wellbeing.

Sophie’s commitment Every dog deserves a walk that feels safe, positive, and suited to who they are.

Michael Rivera is Pet Route’s Client Care & Scheduling Manager. He is the main point of contact for pet owners who need clear guidance, reliable scheduling, and a smooth start with Pet Route.

Areas of Expertise Client onboarding · Service matching · Schedule coordination · Pet-care intake · Ongoing client support

Professional Experience: Michael brings hands-on experience in customer service, appointment coordination, and client communication. He helps families understand the available dog walking, running, and pet sitting options, then ensures that every request includes the right timing, location, and care details.

Education & Training: Michael completed internal Pet Route training in client communication, scheduling operations, service standards, privacy practices, and pet-care intake. He is trained to collect essential information carefully and confirm details before a service is scheduled.

Recognition: Michael is valued by the Pet Route team for his organized approach, calm communication style, and ability to make the booking process simple and reassuring for new pet owners.

Michael’s commitment Every client should receive accurate information, clear next steps, and thoughtful support from the first question through the completed visit.

Maya is Pet Route’s Dog Fitness & Enrichment Specialist, focused on helping dogs stay active, engaged, and comfortable through thoughtful outdoor routines.

Specialties
Active dog walks · Enrichment routines · Puppy energy management · Senior dog support

Experience: Maya has experience supporting dogs with different activity levels, from energetic young dogs who need structured movement to older dogs who benefit from calm, steady walks and attentive pacing.

Training & Education: She has completed internal Pet Route training in dog-walking safety, basic pet behavior observation, client care standards, and individualized activity planning.

Professional Recognition: Maya is recognized within the Pet Route team for her patient approach, careful observation, and ability to create positive, engaging outdoor experiences for dogs.

Her goal is to make each visit feel purposeful, safe, and enjoyable while respecting the dog’s routine, comfort, and individual needs.